Privacy Policy

Last Updated: January 1, 2026

Ontario Building Experts Corporation (“OBE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose in connection with our website, services, and business operations.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, book a service, or otherwise communicate with us.

Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

- Name
- Company or property management company name
- Email address
- Phone number
-Service address
- Billing information
- Details about a service request, quote, inspection, emergency, or maintenance issue
Photos, documents, or other information you provide to support a service request.

Any other information you choose to submit through our website, email, phone, or forms

We may also collect limited technical information when you use our website, such as IP address, browser type, device information, pages visited, and general website usage data.

How We Use Personal Information

We use personal information for reasonable business purposes, including to:

- Respond to inquiries
- Prepare quotes and estimates
- Schedule inspections and services
- Provide building maintenance, restoration, emergency, mechanical, and related services
- Communicate with property managers, clients, residents, vendors, and building staff
- Process invoices and payments
- Maintain service records
- Improve our website, operations, and customer service
- Comply with legal, regulatory, insurance, accounting, and contractual obligations
- Protect our business, clients, staff, and property

Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy or otherwise identified at the time of collection. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain services.

Disclosure of Personal Information

We do not sell personal information. We may share personal information where reasonably necessary with:

Employees, technicians, subcontractors, and service providers, Property managers, condominium corporations, building staff, or authorized client representatives, Payment processors, accounting providers, software platforms, and IT service providers
Insurance providers, legal advisors, collection agencies, or professional advisors, Government, regulatory, or law enforcement authorities where required or permitted by law

We only disclose personal information as necessary for legitimate business purposes, service delivery, legal compliance, or protection of our rights.

Website Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and support website functionality. You can adjust your browser settings to refuse or disable cookies. Some website features may not function properly if cookies are disabled. If we use third-party analytics tools, those providers may collect information about your use of our website in accordance with their own privacy practices.

Safeguarding Personal Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including service delivery, business records, legal compliance, insurance, accounting, dispute resolution, and contractual obligations. When personal information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.

Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you, or ask us to correct inaccurate or incomplete information. To make a request, contact us using the information below. We may need to verify your identity before responding.

Privacy Breaches

If we become aware of a privacy breach involving personal information under our control, we will take reasonable steps to contain, investigate, and address the breach.

Where required by applicable law, we will notify affected individuals and report the breach to the appropriate privacy authority.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. You should review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for business, property management, condominium, apartment, commercial, and building-service purposes. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Ontario Building Experts
88009 RPO Levi Creek
Mississauga, Ontario L5N 8M1
Email: Info[at]OntarioBuildingExperts[dot]ca
Phone: (647) 564-3787
Website: www[dot]OntarioBuildingExperts[dot]ca

For Ontario private-sector businesses, PIPEDA generally governs how personal information is collected, used, and disclosed in commercial activities. The Office of the Privacy Commissioner of Canada identifies PIPEDA as the federal private-sector privacy law and notes that it applies to many private-sector organizations in Ontario.